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What should I do if I have issues uploading my course content?
What should I do if I have issues uploading my course content?
Updated over a week ago

If you encounter issues while uploading your course content, here are some general troubleshooting steps you can follow:

1. Check File Format and Size:

  • Ensure your files meet the required format and size specifications. Video files should be in MP4 format.

2. Stable Internet Connection:

  • A stable and strong internet connection is essential for uploading large files. If your connection is unstable, try switching to a wired connection or a different network.

3. Clear Browser Cache and Cookies:

  • Sometimes, browser issues can interfere with file uploads. Clear your browser’s cache and cookies and try uploading the files again.

4. Use an Updated Browser:

  • Make sure you are using an updated version of your browser. Some older versions may not support the latest features of the LearnFormula platform.

5. Upload in Smaller Batches:

  • If you are uploading multiple files, try uploading them in smaller batches. This can help prevent timeouts or errors during the upload process.

6. Check File Names:

  • Ensure that your file names do not contain any special characters or spaces that could cause upload issues. Rename files if necessary.

7. Disable Browser Extensions:

  • Some browser extensions can interfere with file uploads. Temporarily disable any extensions and try the upload again.

8. Retry the Upload:

  • Sometimes, simply retrying the upload can resolve temporary issues.

If you have tried these troubleshooting steps and are still experiencing issues, please contact us for further assistance. You can reach us at [email protected]. Our support team will be happy to help you resolve any problems and ensure your course content is successfully uploaded.

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